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  • “SAGlobal is seen as an industry leader in the Service Industries.”

    “SAGlobal was selected as one of the launch ISV Development Center partners
    based on this strong technical expertise as well their record of customer satisfaction”

    Pat Fitzhenry, Director, Microsoft ISV Development Centers.

CASE STUDY: Leading Microsoft partner based in Austria selects SAGlobal for AX based Development & Customization project

Terna, a Microsoft Dynamics Partner in Austria, Europe focused on consulting and developing solutions for customers using Microsoft Dynamics AX were implementing Microsoft Dynamics AX for a German cosmetic major and were looking for highly competent Microsoft Dynamics AX development resources to supplement their onsite implementation and development team. This case study showcases how SAGlobal met Terna’s need by assigning a full-time project manager and shared resources from its 200+member strong BSDT team to manage the project.

The Client

A Microsoft Dynamics Partner in Austria, Europe, focused on consulting and developing solutions for customers using Microsoft Dynamics AX.

They were implementing Microsoft Dynamics AX for a German cosmetic major. Due to their complex requirements in production related business processes, the client needed to customise and build extensions on Microsoft Dynamics AX. Most of the modifications related to production and inventory.

Business Situation

The client was looking for highly competent Microsoft Dynamics AX development resources to supplement their on site implementation and development team
  • The client had a fixed deadline for project delivery and go-live
  • In order to achieve their project goal they required about 100 man-days worth of high quality developer time
They approached their local Microsoft Partner Manager to recommend a Partner that could provide them with high-quality offshore resources.


To provide maximum cost-savings SAGlobal assigned one full-time project manager and used shared resources from its 200+ member strong BSDT team to manage the project.
Says Werner Platzgummer, Technical Manager on the benefits his company received by working with SAGlobal, “The basic quality is good and the concepts are clearly processed before the programming starts. There are also suggestions made by SAGlobal to improve the concepts.”
“A main reason (for choosing SAGlobal) was the clearly defined handling of the source code rights and the flexible possibility to use resources.”
Our standardised and proven project life-cycle methodology is conceptually shown in the figure below.

Project Delivery Summary

Requirement Study

For each requirement, the initial concept note was given to us to post requirements gathering done at the end-user site.

Enterprise Design Document

Based on our feedback on the concept note and following clarifications with the end-user the client developed a final detailed requirement document along with their effort estimates.

Estimate & Statement of Work Approval

Based on this final Enterprise Design Document, we developed a final proposal along with our effort estimates. This final estimate was approved and a Statement of Work (SOW) was sent to the client. On approval of the SOW a work order was issued.

Development Phase

Code was developed on MorphX and X++.

Quality Auditing

Pre-code-handover, internal quality audits were run on the code:
  • Test Plan
  • Develop Test Cases
  • Manual Testing
  • Bug-fixing (if any)
A synopsis document was handed over to the client.

Transition & Acceptance

The quality audited code was implemented in the central server via VPN connection. Post code delivery, the client conducted a user acceptance test and issued a Development Approval.

Onshore-Offshore Advantage for Outsource Upgrade and Outsource Development

A decision to work with SAGlobal should not be based on price alone. Although our rates are well below normal service prices, we believe that quality is the deciding factor in choosing an offshore partner. Our fast reliable service combined with a fixed bid, if required; combined with professional and efficient communication eliminate the challenges you typically face when working ‘Offshore’ and allow you to make the most of all of the advantages inherent in this approach.
  • Leverage the cost advantage of outsourcing your ERP solution development
  • Our process centric approach eliminates the risk factor in outsourcing
  • You can leverage our support, maintenance and enhancement services for the application in the post development phase

Our Offshore Development Services include:

  • Product Component Outsourcing
  • Process Component Outsourcing
  • Software Acquisition
  • Upgrade Services Outsourcing
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