• Microsoft Dynamics Services for End Users

    Extend your Dynamics 365
    capability

    Discover what advantEDGE has to offer

Microsoft Dynamics 365 Services for End Users

SAGlobal’s advantEDGE services provide strategic, ongoing support to companies in the process of implementing Dynamics 365 for Finance and Operations, Enterprise Edition, and those that have mature, ongoing Dynamics implementations. Designed to augment the services of your partner of record, SAGlobal can help you extend and optimize your current implementation of Dynamics 365 for Finance and Operations and previous versions of Dynamics AX.  Need to tackle a growing bug/support backlog? Considering an upgrade to Dynamics 365 in the Cloud?  Pushed off BI and reporting too long? Scroll down for a catalogue of common services available for Dynamics end users at a compelling price point.

 

 Dynamics AX services for End-Users

I would like to congratulate the Dynamics team at SAGlobal on the completion of the functional specifications for Axapta Localization. This is really a commendable achievement considering the fact that 34 specifications covering 6 major Indian taxes were done. I am confident that this quality of work generated by the team, will result to be the turning point for Axapta Localization and help it gain a far greater share in the Indian market place.

Joan FOULEX
Informatique Interne - Annecy, Sopra Group

  • Customization Design

    Often the bottleneck on new feature development is getting a functional specification done. SAGlobal’s strong functional team can work with your end-users to capture requirements and convert those requirements to quality functional specifications – to be consumed by your development team or SAGlobal’s. In addition to functional design, SAGlobal’s technical team can assist in the technical design of your modifications. In addition to writing technical specification documents our team brings experience to the table to help you design according to the new extension requirements of Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition.

  • Customization Development

    D365 for Operations development is our core competency: big or small, simple or complex our development resources can accelerate your project delivery time. We build out quality code, delivered on schedule, in collaboration with your development teams through Visual Studio Team Services (VSTS). Our collaborative, short sprint approach lets you have quick visibility into progress to date and visualize how the solution is developing. Our experience on every version of Dynamics AX and Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition gives us the depth of knowledge to tackle any of your complex development needs. We’ll work from your existing designs and provide quality feedback on approach and design considerations or can turnkey from design to code to test. Service areas include: creation of classes, tables, forms, entities, extension – all elements of the Dynamics 365 for Finance and Operations coding architecture. In addition, we provide services on localization and language file translation.

  • Version Upgrades

    Like many cloud solutions, Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition is moving towards a continuous upgrade strategy. The cadence of releases from Microsoft will substantially increase over previous versions’ release schedules. Dynamics clients are looking for more frequent, smaller upgrade strategies, especially those with multiple ISV solutions and heavy customizations.

    Code upgrades typically involve re-factoring, especially when upgrading from previous versions. Old methods of coding need to be re-designed to be compliant with the new Dynamics 365 for Finance and Operations architecture. Where you used to be able to overlay standard Microsoft code, now customizations need to be implemented through the extension and delegate approach. Re-factoring requires both specific skill set and development bandwidth as the amount of work can be daunting.

    SAGlobal’s upgrade programs offer you cost-effective options to move from any earlier version of Dynamics AX to Dynamics 365 for Operations, working in conjunction with our existing partner or independently.

    Please click on Download Resource to read Upgrading Dynamics AX to Dynamics 365 for Finance and Operations (AX7) document.

  • Documentation
    In today’s business solution environment, your end-users expect up-to-date, comprehensive solution documentation that is quickly accessible within the application or complementary in the cloud. Old PDF versions need replacing with wikis, knowledge bases, and other modern learning system tools. Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition provides some excellent new tools such as the task recorder and business process library to assist in the application knowledge transfer client modifications and specialized Dynamics 365 processes. SAGlobal provides services around these tools plus traditional feature and process documentation.
  • Testing
    When it comes to software testing – we all wish we had more time and budget. It is an area that always faces constraints – you need more functional consultants, testing scenarios are not deep enough, or development slips and the testing time gets squeezed. Having provided testing resources to Microsoft for years, SAGlobal resources can supply the extra bandwidth or skill set needed to test your client development to the highest quality level. Post-go live “bug busts” can accelerate client acceptance timelines and allow your team to focus on the next initiative. We can deploy both manual or automated test strategies, or a hybrid approach. Services areas for testing include: designing test scenarios, unit testing, business process testing, automated testing, and performance testing.
  • Data Management
    One of the major changes between Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition, and its previous versions is the relationship with data. No longer do you have direct access to tables for the import and export of data. All activity must move through data entities – an abstraction and de-normalized encapsulation of the database elements. Creating and working with data entities and all the associated structures such as data packages, data extensions, and process data packages requires an entirely new skill set for ISVs. Having worked with Dynamics 365 for Finance and Operations (Formerly AX7) since the early preview versions in 2015, SAGlobal is positioned to provide the expertise and staffing to support your data management needs. Service areas for data management include: data entity creation, data package definitions, data deployment testing, “golden” or default data management, data conversions, and system integrations.
  • BI & Reporting

    Your implementation is incomplete without a robust business intelligence (BI) and reporting toolset. Your business users expect it from the onset, not as a follow-on phase trickling in after the solution implementation. Microsoft Dynamics 365 for Finance and Operations, Enterprise Edition brings an entirely new approach for BI – using the Entity Store and PowerBI. The Entity Store is an operational database within the solution optimized for reporting. Customers can use Microsoft Power BI DirectQuery models together with Entity store to enable high-volume, near-real-time analytical reporting over large volumes of data. Workspaces have replaced the role center pages of previous versions. While these new technologies are powerful for the end customer they require an entirely new skill set for the Dynamics partner.

    Read More

    SAGlobal is positioned to support all your BI and Reporting needs: building out a data model, developing a BI and reporting strategy for your client solutions, workspace customization, creating aggregate reporting measures for the Entity Store, PowerBI reports and dashboards, and SSRS reporting.Customers can use Microsoft Power BI DirectQuery models together with Entity store to enable high-volume, near-real-time analytical reporting over large volumes of data. Workspaces have replaced the role center pages of previous versions. While these new technologies are powerful for the end customer they require an entirely new skill set for the Dynamics partner. SAGlobal is positioned to support all your BI and Reporting needs: building out a data model, developing a BI and reporting strategy for your client solutions, workspace customization, creating aggregate reporting measures for the Entity Store, PowerBI reports and dashboards, and SSRS reporting.

  • Managed Services
    Managing your multiple environments requires specialized knowledge within your organization, often with tasks being completed outside your normal working hours. SAGlobal’s managed services team can perform environment and deployment tasks such as: code builds, code promotion, hotfix installation, database backup and restores, environment review, and performance optimization. Utilizing our team for these services frees bandwidth for your team to focus on more strategic value tasks and offers the business more options for when services are performed, all at a competitive price point.
  • 24/7 Support Desk
    SAGlobal provides complete help desk services to extend your in-house support team. Support needs can fluctuate with the cyclic nature of your implementation phases often leaving you over or under staffed on support. Our team can fill those gaps while providing extended day and hour options you may not be currently supporting. Services provided can include: ticket triage, level 1, 2 or 3 level support, support analytics, advanced troubleshooting, issue replication and documentation, and knowledge base maintenance.
  • Globalization
    As our business grows, you may have a global reach beyond your familiar geography. Or if it is an AX2012 implementation you may need country layer merges. Often these are follow-on phases after your core team is finished with the implementation. As a partner with global implementation experience and a trusted development partner to Microsoft for Dynamics localizations, SAGlobal can provide services to support your globalization needs such as: label translation, GER configuration, statutory feature development, environment testing after localization deployments, and documentation.

Thank you all for the dedication and high quality content delivered. We hope many more opportunities will come in the future for us to take our partnership even further. I am sure the Brazilian AX ecosystem - including MS, our partners and customers will be most glad we have your presence locally.

Business Group Lead, Microsoft Dynamics Brazil

Our Customers

  • Microsoft
  • Cobham
  • Brightstar
  • PCH
  • Kroll
  • Will
  • Kastle
  • The Nunes Company
  • CMC
  • WE
  • G4S
  • Bbdo
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